The Problem
Traditional support channels create friction:- Live chat requires staffing and has limited hours
- Ticket systems are slow and impersonal
- Knowledge bases require users to search for answers
- Users abandon when they can’t get immediate help
The Solution
Use the chat widget to answer support questions as they come in, any time, from what you’ve taught your AI teammate.Implementation
Step 1: Train your AI teammate
Before deploying the widget, train your AI teammate on your support content:- Go to Memory in your AI teammate dashboard
- Upload your knowledge base:
- Product documentation
- FAQ pages
- Pricing information
- Policies (shipping, returns, refunds)
- Common troubleshooting guides
Step 2: Write your AI teammate’s instructions
Set up your AI teammate’s system instruction to handle support conversations:Step 3: Install the Widget
Add one line to your website:Step 4: Configure Greeting Messages
Set up welcoming greetings in Branding → Content → Message Greetings:Measuring Success
Track these metrics to evaluate your support widget:Optimization Tips
Review conversation logs weekly
Review conversation logs weekly
Check the Conversations tab to find:
- Questions your AI teammate couldn’t answer (gaps in knowledge)
- Incorrect or confusing responses (needs instruction refinement)
- Common topics (may need dedicated documentation)
Expand knowledge base incrementally
Expand knowledge base incrementally
Start small, then add content based on real conversations:
- Launch with core FAQ content
- Review unanswered questions after 1 week
- Add missing content to memory
- Repeat monthly
Point it at your live pages
Point it at your live pages
Your AI teammate can read web pages as they answer. Tell them in their instruction which pages to check for live data:
- Current status page information
- Latest pricing from your website
- Product changelog and release notes
Set up escalation paths
Set up escalation paths
Not everything should be handled by AI. Configure clear escalation:
- Billing disputes → “Please email billing@yourcompany.com”
- Account security → “Contact us at security@yourcompany.com”
- Complex technical issues → “I’ll connect you with our engineering team”
Next Steps
Widget Configuration
Customize appearance and behavior
Best Practices
Tips for effective deployment