Zendesk - BoostGPT Documentation

Tickets, users and help-centre articles, with an API token. The Zendesk server above signs in instead.

Connecting

In the dashboard, open Connectors, find Zendesk and press Connect. The key you enter is checked against Zendesk before anything is saved, so a key that is refused never becomes a connection that fails later.

What you will need

Field	What it is
Email Address	Your Zendesk account email address
API Token	Your Zendesk API token
Subdomain	Your Zendesk subdomain (without .zendesk.com)

Getting the credential

Log in to Zendesk Admin Center
Go to Apps and integrations → Zendesk API → API token settings
Click Add API token
Enter a description and click Create
Copy the generated token
Find your subdomain from your Zendesk URL (company.zendesk.com → “company”)
Use your email, API token, and subdomain to configure this connector

What an agent can do with it

Tool	What it does
`get_tickets`	List tickets
`get_ticket`	Get ticket by ID
`create_ticket`	Create a new ticket
`update_ticket`	Update an existing ticket
`delete_ticket`	Delete a ticket
`search_tickets`	Search tickets
`get_users`	List users
`get_user`	Get user by ID
`create_user`	Create a new user
`update_user`	Update an existing user
`get_organizations`	List organizations
`create_organization`	Create a new organization
`get_groups`	List groups
`get_ticket_comments`	Get comments for a ticket
`create_ticket_comment`	Add a comment to a ticket
`get_ticket_metrics`	Get metrics for a ticket
`get_satisfaction_ratings`	List satisfaction ratings

Useful resources

Zendesk documentation