Prompt Templates

User {{user_name}} needs help with {{issue_type}}.
Current page: {{current_page}}

boostgpt.trigger('support_needed', {
  user_name: 'Sarah',
  issue_type: 'payment',
  current_page: '/checkout'
});

User Sarah needs help with payment.
Current page: /checkout

User: {{user_name}}
{{#if user_email}}Email: {{user_email}}{{/if}}

🛒 CHECKOUT ASSISTANCE REQUEST

Customer Information:
- Name: {{customer_name}}
- Email: {{customer_email}}
- Account status: {{account_type}}

Cart Summary:
- Total value: {{cart_total}}
- Items: {{item_count}}
- Discount applied: {{discount_code}}

Issue Detected:
The customer has been on the checkout page for {{time_on_page}} seconds
without completing their purchase.

Last action: {{last_action}}
Error message (if any): {{error_message}}

Instructions:
1. Greet them warmly and acknowledge they may need assistance
2. Offer to help with any questions about their order
3. Address common concerns: shipping, returns, payment security
4. If they mention a specific issue, provide targeted help

📋 ONBOARDING HELP REQUEST

User: {{user_name}} ({{user_email}})
Plan: {{plan_name}}
Signed up: {{signup_date}}

Current Progress:
- Step: {{current_step}} of {{total_steps}}
- Step name: {{step_name}}
- Time on this step: {{time_on_step}} seconds
- Previous steps completed: {{completed_steps}}

This user appears to be stuck. Common issues at this step:
{{common_issues_at_step}}

Help them proceed to the next step. Be encouraging and provide
clear, simple instructions.

⚠️ ERROR ASSISTANCE

User encountered an error:
- Error code: {{error_code}}
- Error message: {{error_message}}
- Page: {{current_page}}
- Action attempted: {{attempted_action}}

User context:
- Browser: {{browser}}
- Device: {{device_type}}

This error typically occurs when: {{error_explanation}}

Help the user:
1. Acknowledge the frustration of encountering an error
2. Explain what might have caused it in simple terms
3. Provide steps to resolve or work around the issue
4. Offer to escalate to human support if needed

{
  event: 'checkout_error',
  cart_value: '$149',
  error_type: 'payment_declined',
  user_email: 'user@example.com'
}

The user encountered a checkout_error event.

Context:
- cart_value: $149
- error_type: payment_declined
- user_email: user@example.com

Please assist them based on this information.

boostgpt.trigger('help_needed', {
  page: '/settings'
}, {
  user: {
    id: 'user_123',
    email: 'sarah@example.com',
    name: 'Sarah Chen',
    plan: 'pro'
  }
});

User: {{user.name}} ({{user.email}})
Plan: {{user.plan}}
User ID: {{user.id}}