What is User Memory?
User Memory lets your agent remember things about individual users across conversations — their name, preferences, past decisions, and more. Each user gets their own private memory.User Memory vs Training Data: Training data teaches your agent what it knows (your FAQs, products, policies). User Memory personalizes how it responds to each individual user.
How to Enable
- Go to your agent’s Settings page
- Scroll to Features & Options
- Toggle User Memory on
- Learn important details from conversations (names, preferences, decisions)
- Recall relevant memories at the start of each new conversation
- Update memories when information changes
What Gets Remembered
Your agent automatically picks up on:- Facts — user’s name, company, role, location
- Preferences — communication style, product interests, language
- Decisions — choices made, plans discussed, agreements reached
- Context — ongoing projects, past issues, relationship history
Managing Memories
View and manage what your agent remembers about each user:- Go to the Subscribers page
- Click the memory icon next to a subscriber
- Browse, search, or delete individual memories