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What is User Memory?

User Memory lets your agent remember things about individual users across conversations — their name, preferences, past decisions, and more. Each user gets their own private memory.
User Memory vs Training Data: Training data teaches your agent what it knows (your FAQs, products, policies). User Memory personalizes how it responds to each individual user.

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How to Enable

  1. Go to your agent’s Settings page
  2. Scroll to Features & Options
  3. Toggle User Memory on
Once enabled, your agent will automatically:
  • Learn important details from conversations (names, preferences, decisions)
  • Recall relevant memories at the start of each new conversation
  • Update memories when information changes

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What Gets Remembered

Your agent automatically picks up on:
  • Facts — user’s name, company, role, location
  • Preferences — communication style, product interests, language
  • Decisions — choices made, plans discussed, agreements reached
  • Context — ongoing projects, past issues, relationship history

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Managing Memories

View and manage what your agent remembers about each user:
  1. Go to the Subscribers page
  2. Click the memory icon next to a subscriber
  3. Browse, search, or delete individual memories
Each memory shows its content, type (semantic, episodic, or procedural), and when it was created.

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Best Practices

✅ Enable for agents that have repeat users (support, coaching, sales) ✅ Review memories periodically via the Subscribers page ✅ Let users know your agent remembers context (builds trust) ❌ Don’t enable for anonymous one-off interactions (no user to associate memories with) ❌ Don’t rely on memory for critical data — it’s AI-extracted, not manually entered

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Next Steps

Training Your Agent

Add knowledge your agent can reference

Lead Capture

Collect visitor emails and information