Built-in Tools

What are Built-in Tools?

When your agent runs in Agent reasoning mode, it has access to a powerful set of built-in tools. These tools let your agent search knowledge, manage files, remember users, book meetings, capture CRM records, plan complex tasks, and more.

Built-in tools are only available in Agent reasoning mode. Switch your agent’s reasoning mode in Settings → Reasoning.

Available Tools

Knowledge & Research

Your agent can search its training data and capture web pages:

Tool	What it does
Search Knowledge	Searches through your agent’s uploaded documents and training data using AI-powered similarity search
Screenshot	Captures a visual screenshot of any web page — useful for analyzing designs, checking content, or monitoring pages
Web Fetch	Extracts a web page’s text content as structured markdown — useful for reading articles, documentation, or any page content

User Memory

When User Memory is enabled, your agent can manage what it remembers about each user:

Tool	What it does
Remember	Saves important details about the user (name, preferences, decisions) to long-term memory
Recall	Searches through saved memories to find relevant information
List Memories	Shows all saved memories for the current user
Forget	Removes a specific memory about the user

File Operations

When your agent has access to a Workspace, it can create and manage files:

Tool	What it does
Write	Creates new files or overwrites existing ones
Read	Reads file contents (can target specific line ranges)
Edit	Makes precise, targeted changes to existing files
Search	Finds patterns across all workspace files using regex
Delete	Removes files from the workspace

Planning

For complex tasks, your agent can create structured plans and execute them step by step:

Tool	What it does
Create Plan	Writes a detailed plan document and registers it for tracking
Update Plan	Modifies the plan, advances to the next step, or marks steps complete
Read Plan	Checks the current plan’s status and progress
Accept Plan	Submits a draft plan for your approval before execution begins

Plans always require your approval before the agent starts executing. This gives you a chance to review, modify, or reject the approach.

Communication

Your agent can interact with users and other agents:

Tool	What it does
Ask User	Presents structured questions with selectable options — great for gathering preferences or confirming approaches
Booking Card	Presents available calendar slots and waits for the visitor to choose a time
Notify User	Sends a proactive notification when something needs attention
Message Agent	Sends a message to another agent in your project for cross-agent collaboration

Calendar

When Calendar is enabled, your agent can turn booking intent into a confirmed event:

Tool	What it does
Check Availability	Finds available meeting slots for a date range, timezone, and duration
Request Booking	Shows an interactive booking card inside chat and waits for the visitor to pick a slot
Create Event	Creates the calendar event and sends a confirmation email with an `.ics` file when an attendee email is available
Reschedule Event	Moves an existing event and sends an updated confirmation when possible
Cancel Event	Cancels an event and sends a cancellation email when possible

The booking card waits for visitor input. After a slot is selected, the agent should create the event instead of sending a separate notification as the calendar invite.

CRM

When CRM is enabled, your agent can capture and update lead or customer records:

Tool	What it does
Create Contact	Saves a visitor as a CRM contact with name, email, phone, source, and status
Update Contact	Updates captured contact details as the conversation develops
Create Deal	Creates a pipeline deal from qualified intent
Create Task	Creates follow-up work tied to a contact or deal

Code Execution

When your agent has access to a Workspace and Code Sandbox is enabled, it can run code and shell commands:

Tool	What it does
Command	Runs shell commands in an isolated sandbox environment (e.g., `npm install`, `python script.py`, `curl`, `wget`). Has access to all workspace files.

Automation

Your agent can set up tasks that run on a schedule:

Tool	What it does
Schedule Task	Creates a recurring task that runs automatically (e.g., daily reports, weekly checks)

Boost platform tools

The official dashboard assistant, Boost, can use internal BoostGPT platform tools to inspect and configure your agents when you ask it to. These tools are user-scoped and are designed for platform operations such as listing agents, checking setup readiness, enabling CRM/calendar/workspace features, publishing agents, applying templates, and preparing test conversations. Boost will summarize changes before using tools that alter user-facing behavior.

Reasoning

Your agent has an internal thinking tool:

Tool	What it does
Think	Reasons through a problem step-by-step without showing the thinking to the user — helps the agent plan its approach

Tool Approval Levels

Built-in tools have approval levels that control when your agent needs permission or visitor input:

Level	Behavior	Examples
Auto	Executes immediately without asking	Search, Read, Think, Recall
Input	Waits for the visitor to respond	Booking Card
Conditional	May require approval depending on your settings	Write, Edit, Delete, Command
Always	Always asks for your approval first	Accept Plan, Ask User

Best Practices

Use Agent reasoning mode for tasks that require multiple tools (research + writing, reading + editing)
Let your agent create plans for complex multi-step tasks — review the plan before approving
Enable User Memory for agents with repeat users to provide personalized experiences
Enable CRM and Calendar for front office agents that should capture leads and book meetings
The Ask User tool is great for gathering requirements before the agent starts working
Use Schedule Task for automated monitoring, reporting, or maintenance workflows

Next Steps

Workspaces

Learn about your agent’s sandbox file system

User Memory

How your agent remembers users across conversations

Training Your Agent

Teach your agent what it needs to know

Technical Reference

Detailed parameter schemas for developers

Getting Started

Choose Your Path

Providers & Models

What are Built-in Tools?

Available Tools

Knowledge & Research

User Memory

File Operations

Planning

Communication

Calendar

CRM

Code Execution

Automation

Boost platform tools

Reasoning

Tool Approval Levels

Best Practices

Next Steps

Workspaces

User Memory

Training Your Agent

Technical Reference

​What are Built-in Tools?

​Available Tools

​Knowledge & Research

​User Memory

​File Operations

​Planning

​Communication

​Calendar

​CRM

​Code Execution

​Automation

​Boost platform tools

​Reasoning

​Tool Approval Levels

​Best Practices

​Next Steps

Workspaces

User Memory

Training Your Agent

Technical Reference

What are Built-in Tools?

Available Tools

Knowledge & Research

User Memory

File Operations

Planning

Communication

Calendar

CRM

Code Execution

Automation

Boost platform tools

Reasoning

Tool Approval Levels

Best Practices

Next Steps