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Branding Settings

The widget automatically inherits your agent’s branding. Configure these in Branding → Design and Content tabs:

Widget-Specific Settings

These are configured in Branding → Design tab under the Chat Widget section:

Position

Choose where the bubble appears on the page:
  • Bottom Right (default)
  • Bottom Left

Auto Open

Automatically open the widget after a delay when the page loads.
  • Enable/Disable toggle
  • Delay — seconds before the widget opens (1–60, default 5)

Open Style

Choose how the chat opens when a visitor clicks the bubble:
  • Normal — opens the current floating chat window.
  • Agent dock — shows a centered input-style launcher at the bottom of the page and expands into a wider chat panel.
Agent dock mode is useful when the widget should feel closer to the hosted agent experience: always visible as a prompt bar, less interruptive than a bubble, and strong for marketing pages that invite visitors to ask a question directly. The default desktop dock width is 720px. You can change it in Branding → Chat Widget or by passing data-dock-width / dockWidth in the embed setup.

Greeting Bubbles

The widget shows your Message Greetings (from Content tab) as stacked chat bubbles above the floating button. Each greeting appears as a separate message card. Clicking any greeting bubble opens the widget. To configure greetings:
  1. Go to Branding → Content tab
  2. Enable Message Greetings
  3. Add 1–4 greeting messages
If greetings are disabled, only the floating bubble button is shown.

Passing Context

You can pass metadata from your website to the agent conversation:
Metadata is available to the agent as conversation context, allowing it to personalize responses based on what page the user is on or what product they’re viewing.

Mobile Behavior

On screens narrower than 480px, the widget iframe expands to full-screen when opened, providing a native app-like experience.